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FAQs

For more detailed FAQs, please go to the product pages

Orders

Can I cancel my order?

Orders submitted on ambaribeauty.com process and ship very quickly. We will do our best to modify an existing order if you email us at info@ambaribrands.com but we offer no guarantee that your order will be canceled or modified.

 

How much is the sales tax?

All orders shipped from ambaribeauty.com will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. All applicable state and local sales taxes will be calculated during the checkout process.

Shipping & Returns

Do you ship internationally?

At this time, Ambari™ ships to the United States only, including Alaska and Hawaii. Please note, we are unable to ship to PO Boxes at this time.

 

How much is shipping?

We offer free shipping - no minimums required.

 

How long does it take to receive my order?

You will receive an email confirmation after your order has been successfully placed.  Shipping orders can take up to 48 - 72 hours to process on business days. Once in transit, shipping can take 4-10 business days.

 

How do I track my order once it's been placed?

Once your order is processed and put in the mail, you’ll receive an email notification containing the tracking information. From there, you can check your order’s progress every step of the way. 

 

What is your return policy?

If you are wanting to return products,  please fill out the form on our customer service page or send us an email at info@ambaribrands.com with the reason for return along with your order number and we will get back to you ASAP. Returns will be accepted within 14 days of purchase as long as merchandise is in original, unopened packaging.

If 14 days have passed since your purchase, unfortunately we cannot offer you a refund. We only accept returns from products purchased on www.ambaribeauty.com

You are responsible for paying your own shipping costs for returning your item/s. Please note, shipping costs are non-refundable. If you are shipping an item, please consider using a trackable shipping service or purchasing shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item.

Refunds (if applicable)

Once your returned items are received and meet the standards listed in our refund policy, a credit will automatically be applied to the original method of payment, within 10 working days. Please email info@ambaribrands.com with any questions pertaining to your refund.

 

Does the return policy apply if I bought my Ambari™ products from somewhere else?

Any products purchased from 3rd party retailers must be returned to that specific retailer. 

Product 

Are your products Dermatologist reviewed?

Yes. All of our products have been Dermatologist reviewed.

 

Where else can I purchase Ambari products?

For a list of authorized Ambari retailers, please visit our stockists here.

 

Is it normal to feel tingling when using the Ambari™ products?

Yes, most definitely. When it comes to using a new product or ingredient (especially those that are acidic like glycolic acid), start slowly and let your skin adjust. We use high concentrations in our products to ensure  effectiveness, so a little tingling is not a bad thing! 

 

Can you use Ambari™ products if you don’t wear sunscreen?

Because this product contains alpha-hydroxy acids (AHA), it may increase your skin's sensitivity to  sunburn. Use sunscreen and limit sun exposure while using this product. Use only as directed.

 

Can I use Ambari™ products if I have sensitive skin?

If you are not used to using active ingredients including AHA’s and PHA’s in your skin care routine, we always  recommend starting with small patch test to make sure it doesn’t irritate your skin, apply products using a cotton pad.

 

How do I know it's working?

Your skin looks healthy, vibrant, and visibly restored. Slight tingling may be experienced.

 

Can I use Ambari™ Products if I’m pregnant?

 If you are pregnant or nursing consult a physician prior to use. 

 

Is Ambari™ silicone-free?

Yes! In fact, all Ambari™ products are silicone-free.

 

Do you test your products on animals? 

No, we do not test our products on animals. 

 

Does Ambari™ use parabens? 

No. We do not use parabens. 

 

Can I store Ambari™ products in the fridge? 

Yes.   

 

Where are your products made? 

Proudly made in the USA.

 

Where is your broad-spectrum oil sourced from? 

 USA.

 

What do you test for in your products? 

We test for purity, potency and pollutants. That means we test for the good stuff like cannabinoids  and terpenes, and we also test for the not-so-good stuff like heavy metals, pesticides (including  glyphosate), solvents, mycotoxins and bacteria. We’re dedicated to transparency, so we make  information on every batch accessible. 

 

Do your products have expiration dates? 

Ambari™ products have a 12 month shelf life upon opening.